We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to direct pertinent marketing promotions to them on an opt-in basis. We do not share your profile with other third parties. Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. For more information about cookies, go to: http://www. howstuffworks.com/cookie. htm.

Cookies are used by Sunland Home Decor to allow the user to add items to the shopping cart and continue browsing the site. Cookies also allow the user to add items to a shopping cart and come back at some time in the future to continue shopping and/or complete the purchase. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user may have trouble adding more than one item to the shopping cart before purchasing. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section.

Sunland Home Decor does not use third party advertising on www. sunlandhomedecor.com. Therefore no information is collected by third party advertisers. If either www. sunlandhomedecor.com is accessed through a third party frame, then information may be collected by the third party.

This privacy statement covers the use of cookies by www. sunlandhomedecor.com only and does not cover the use of cookies by any advertisers.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. Users may opt-out of these communications. Please see our Choice and Opt-out section.

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

We do not share aggregated demographic information with our partners and advertisers.

Sunland Home Decor does not share Web site usage information about users with any third party for marketing purposes.

These are the instances in which we will share users’ personal information:

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Some items for sale by Sunland Home Decor are drop-shipped directly from the manufacturer/distributor. In these cases, only address and telephone information is passed on to these companies for shipping purposes. This information is not retained by these companies for any secondary purposes.

In the event Sunland Home Decor goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email [click here]. We also offer an opt-out mechanism on all marketing communications or the user may contact us at 1-888-786-8876 email [click here] or PO Box 17053 Tucson AZ 85731 to opt-out.

Users of our site are always notified if their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

This Web site contains links to other sites. Please be aware that we, Sunland Home Decor, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. In some instances, Sunland Home Decor does not have control over the collection of information by third parties. For example, if www. sunlandhomedecor.com is accessed through a third party frame, then information may be collected by the third party.

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information may be used shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Home Decor Source will automatically send the friend a one-time email inviting them to visit the site. Sunland Home Decor stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Sunland Home Decor by email [click here] to request the removal of this information from our database.

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. To learn more about SSL, visit www. microsoft.com and search "SSL". 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our software system in password-protected and users are required to log-off when they leave their desk for extended periods. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Upon hiring, every year, and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked and alarm-protected facility.

If users have any questions about the security at our Web site, users can send an email [click here].

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

We use USPS.com, UPS Online Worldship and/or FedEx shipping software to verify a user’s address for shipping purposes. A user's identity may also be verified for credit card authorization though our credit card processing company.

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by contacting us at 1-888-786-8876, email [click here], or PO Box 17053 Tucson AZ 85731.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email before such changes occur.

Hassle-Free 90 Day Return Policy

If for any reason within 90 days of your order you are not delighted with your Sunland Home Decor order, return the item(s)* in new, resalable condition and we will cheerfully and promptly replace the item or issue a full credit for the purchase price. Never a restocking fee! (see simple return instructions below).

*Some custom items are not returnable. See product description for details

Merchandise Return Instructions

**IMPORTANT! IF YOUR ITEM(S) ARRIVE BROKEN OR DEFECTIVE DO NOT SEND BACK TO US**
Contact Customer Service for instructions first by email [click here] or by calling 1-888-786-8876 Monday-Friday 10AM-6PM Mountain Standard Time. In most cases we will instruct you to dispose of the damaged items or hold for inspection by carrier.

Return instructions:

1. Obtain a return authorization code - Contact Sunland Home Decor Customer Service any by email [click here] or by calling 1-888-786-8876 Monday-Friday 10AM-6PM Mountain Standard Time.
2. Enclose a copy of the packing slip or invoice with your return; if you no longer have the slip, enclose the following information so we can process your return quickly and accurately:
   • Your full name
   • Proof of purchase (invoice or packing list copy) and/or your order number
   • Reason for return
   • Desired action (replace item or refund)
   Ship your return merchandise, pre-paid and insured for your protection, via UPS or parcel post to:

   IMPORTANT: You must ship your return INSURED. If we receive your return broken, we will be unable to issue refund or credit
   
   Sunland Home Decor
   Attn: Returns Department
   7949 E Lakeside Pkwy Ste 201
   Tucson, AZ 85730

• American Express
• VISA
• MasterCard
• Discover

Pricing & Coupons

We work hard to ensure the accuracy of pricing on sunlandhomedecor.com, but despite our best efforts, pricing errors may occur.

• If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
• If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

Pricing philosophy - sunlandhomedecor.com takes pride in offering low prices on specialty decor items that are usually offered by boutiques and specialty shops at much greater markups. The "Compare at" price displayed at sunlandhomedecor.com represents what specialty stores and boutiques might charge for a particular item. It is possible that an item may have never been offered by any retailer at the "Compare at" price.

Coupons: From time to time, Sunland Home Decor offres various discount coupons for use st sunlandhomedecor.com. These coupons may not be combined with other coupons of with any other offer. Only one coupon may be used per customer pre order.

Shipping Methods
The following shipping types are offered by Sunland Home Decor. Shipping times are estimated, NOT guaranteed, and may vary during holiday seasons.

Standard (contiguous 48 United States only)

• Delivery within 5-7 business days after your order leaves our warehouse.
• May be shipped by UPS, FedEx, or USPS at the choice of Sunland Home Decor.
• Weekend delivery is not available.

Blue Label

Canada & International Shipping

Canada and international shipping rates are calculated by weight. Just add your item(s) to your cart and click "checkout". After you fill in your address information, you will be presented with your shipping choices and costs BEFORE any payment information is requested.

NOTE: Shipping charges do not include brokerage fees, duties, or taxes imposed by federal, provincial, and/or local governments. These fees (if any) will be due to the shipping carrier upon delivery of merchandise.

Flat Rate Shipping Promotion
Flat rate standard ground shipping for all orders that ship within the 48 continental United States.
Flat rate shipping notes:

• Does not apply to previous orders.
• Is available only in the continental 48 states.
• Is not valid with any other offer.

Shipping promotion is subject to change or cancellation at any time.

Shipping Charges
Shipping charges are calculated online and are presented for approval during the online ordering process. Calculations are based on item weights & sizes, shipping address, and shipping method chosen.